Shipping policy
SHIPPING POLICY
OVERVIEW
Usfera offers digital products, physical Companion Tools, and institutional licenses. Because these product types work differently, shipping terms are different depending on what you purchase.
1. DIGITAL PRODUCTS
Digital products, including printable resources, downloadable books, bundles, and institutional digital materials, are delivered electronically.
No physical shipping is required for digital products or institutional licenses unless a product page clearly states otherwise.
2. PHYSICAL COMPANION TOOLS
Physical products from our Companion Tools collection are shipped to the address provided at checkout.
Estimated delivery time for physical products is generally 7–15 days, unless a product page states otherwise.
Delivery times are estimates only and are not guaranteed delivery dates.
3. ORDER PROCESSING
Orders are processed after payment is successfully received.
Processing and shipping times may vary depending on product type, destination, carrier conditions, seasonal demand, customs processing, or other operational factors.
4. SHIPPING DELAYS
We are not responsible for shipping delays caused by:
- carriers or postal services
- customs clearance
- local delivery disruptions
- weather events
- high seasonal volume
- incorrect shipping information provided by the customer
- circumstances outside our reasonable control
5. SHIPPING ADDRESSES
Customers are responsible for entering a correct and complete shipping address at checkout.
If an incorrect or incomplete address is provided, delivery delays or failed delivery may occur.
6. LOST, DAMAGED, OR INCORRECT ORDERS
If your physical order arrives damaged, defective, or incorrect, please contact us as soon as possible through the Contact page on our website and include:
- your order number
- the product name
- a short description of the issue
- clear photos, if relevant
We will review the issue and offer an appropriate resolution where applicable.
7. INTERNATIONAL SHIPPING
Shipping availability may vary by destination.
Customers are responsible for any customs duties, import taxes, VAT, or local fees that may apply in their country, unless otherwise stated.
8. CONTACT
If you have a shipping-related question, please contact us through the Contact page on our website and include your order number when possible.