FAQ
Questions About Digital Resources, Companion Tools & Institutional Use
1. What is Usfera?
Usfera is a family-focused brand that offers digital resources, companion tools, and institutional licenses designed to help reduce screen conflict, support calmer routines, and create more meaningful offline family life.
2. What kinds of products do you offer?
We offer three main categories:
- digital family resources and printable books
- physical Companion Tools for routines, focus, emotional check-ins, and screen-free play
- institutional licenses for schools, clinics, counselors, and parent-facing organizations
3. What is included in the Home Bundle?
The Home Bundle is a practical family support package built to help families create calmer routines, reduce screen time friction, and make offline life easier to begin. It includes selected printable resources designed for real use at home.
4. Are your digital products physical items?
No. Our digital products are downloadable resources. They are delivered digitally and can be used at home after purchase according to the license terms shown on the product page.
5. How are physical products delivered?
Physical products from our Companion Tools collection are shipped directly to the customer. Estimated delivery time is usually 7–15 days, unless a product page states otherwise.
6. Can I use Usfera products for my classroom, clinic, or organization?
Personal-use products are intended for individual family use unless the product page states otherwise. If you want to use Usfera materials with multiple families through a school, clinic, counseling practice, or organization, the correct option is an institutional license.
7. What is the difference between personal use and institutional use?
Personal use is for one family or household. Institutional use is for schools, clinics, counselors, or parent-facing organizations that want to use Usfera resources with multiple families in a structured way.
8. What institutional options do you offer?
We currently offer an institutional pilot license for up to 10 families and a larger deployment license for up to 25 families. These options are designed for organizations that want to support families with a calmer, more structured implementation.
9. Do you offer refunds?
Refund and eligibility details depend on the type of product and the terms shown on the relevant page. Please review the product page and site policies before purchase, or contact us if you need clarification before ordering.
10. How can I contact Usfera?
You can contact us through the Contact page on our website. If your question is about an order, please include the product name and your order details so we can help you faster.